At www.chetnamakan.co.uk, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to updates, or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Information you provide: such as your name, email address, billing address, and payment details when you purchase a product or sign up for our newsletter.
- Technical Information: including your IP address, browser type, and browsing behaviour on our site (via cookies and analytics tools).
- Communication Data: if you contact us directly, we may keep records of your correspondence.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Send you newsletters, recipes, or updates if you have subscribed.
- Improve our website, products, and customer experience.
- Respond to your enquiries.
- Comply with legal obligations (such as tax and accounting requirements).
3. Sharing Your Information
We will never sell or rent your personal data. However, we may share it with:
- Service providers (such as payment processors, delivery companies, and email marketing services).
- Legal authorities, if required to comply with the law.
4. Cookies
Our website uses cookies to improve your browsing experience, analyse site traffic, and remember your preferences. You can disable cookies through your browser settings, but this may affect website functionality.
5. Data Storage & Security
We take appropriate measures to keep your personal information secure and prevent unauthorised access. Payment details are processed securely by third-party providers and are not stored on our servers.
6. Your Rights (UK & EU GDPR)
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled.
7. Email Marketing
If you sign up for our newsletter, we will send you occasional updates, recipes, or promotions. You can unsubscribe at any time using the link in our emails.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy or the way we handle your data, please contact us at:
Email: chetna@chetnamakan.co.uk
Website: www.chetnamakan.co.uk